Send your website enquiry form straight into your CRM

Most small-business websites end the same way: a contact form that mails an enquiry to an address nobody opens on a working day. The enquiry is not lost exactly — it is just sitting somewhere, going cold, while the customer books the next shop.

The form can post straight into your CRM instead, so a website enquiry behaves like any other lead: on the list, with a follow-up date, with a WhatsApp button next to it. This one you can do entirely yourself, and unlike the portals, nobody has to approve anything.

Step 1 — Copy your website push URL

1. Sign in at yourbusiness.enkaytechnologies.com.
2. Open Integrations in the left menu, under Workspace.
3. On the Website form card, press Copy URL. It looks like this:

https://yourbusiness.enkaytechnologies.com/webhooks/ingest/webform/your-private-key

The code at the end identifies your workspace. It is not a secret in the way a password is — it will sit in your page source if you use a plain form — but it can only add a lead. It cannot read anything out of your workspace, and you can change it whenever you like.

Step 2 — Point the form at it

The simplest version is a plain HTML form with the URL as its action:

<form method="POST" action="https://yourbusiness.enkaytechnologies.com/webhooks/ingest/webform/your-private-key">
  <input name="name" placeholder="Your name">
  <input name="phone" type="tel" placeholder="Mobile number" required>
  <textarea name="message" placeholder="What do you need?"></textarea>
  <button type="submit">Send enquiry</button>
</form>

The Integrations page also has a longer version that keeps the visitor on your page and shows a thank-you line instead of jumping to a blank screen. Copy that one if your site is your shopfront — sending somebody to an empty page after they have just asked for a quotation is a poor last impression.

Step 3 — Use field names we recognise

Only the phone number is compulsory. Everything else is a bonus, and each field can be named in any of the usual ways:

An enquiry with no usable number cannot become a lead, because there is nobody to call. Make the phone field required in the form and you will never hit it.

If your site is on WordPress, Wix or Shopify

You do not have to touch the theme. Any form tool that can send a submission to a webhook will do the job:

• WordPress with Contact Form 7 or Elementor — add a webhook add-on, set the URL as the destination, and make sure the phone field is named phone and the message field message.
• WordPress with WPForms or Gravity Forms — both have a webhooks feature built in. Choose POST, and map your fields to name, phone and message.
• Wix or Shopify — use an automation or form app that posts to a URL, or embed the plain HTML form above in a custom-code block.
• A landing page from an ads agency — send them the URL and the three field names. It is a five-minute job for whoever built it.

Step 4 — Test it before you trust it

Open your own contact page, fill the form in with your own number, and send it. The lead should be on your list within a second or two, and listed under Recent activity on the Integrations page as Lead created.

If nothing appears:

1. Check the form is posting to the webform URL, not the IndiaMART or JustDial one.
2. Check the phone field’s name attribute really is one of the names in the table — a field labelled “Mobile” on screen can still be named field_7 in the code.
3. Look at Recent activity. Ignored means the submission arrived but had no number in it, which points straight at the field name.
4. Check the plugin is set to POST, not GET.

Questions people ask

Will I still get the enquiry by email?

Yes, if your form also mails you — most plugins do both. Keep it on for a week, see that nothing is missed, then stop reading the mailbox.

What about spam?

Keep whatever spam protection your form already uses, since it runs before the submission is sent on. A submission with no phone number never becomes a lead in any case.

Can I tell website enquiries apart from portal ones?

Yes. Every lead carries its source, so you can filter the list and see which of IndiaMART, JustDial, your website or a walk-in is actually paying for itself.

Can I use it for more than one form?

Yes. A quotation form, a service-request form and a landing page can all post to the same URL.

The short version

• Integrations → Website form card → Copy URL.
• Point your form at it with POST, naming the fields name, phone and message.
• Submit it once yourself and confirm it shows as Lead created.

Stuck on a plugin, send the page to support@enkaytechnologies.com and we will tell you exactly which setting to change.

Also worth reading: connecting IndiaMART leads, getting JustDial leads in, and what to do when the website gets no enquiries at all.