This policy is written to be read, not to be skimmed past. If anything in it is unclear, email support@enkaytechnologies.com and ask.
Who we are
This policy covers the website at enkaytechnologies.com and the Enkay CRM app at app.enkaytechnologies.com and each business’s own address on enkaytechnologies.com. Both are run by Enkay Technologies, an Indian software company (“we”, “us”). You can reach us at support@enkaytechnologies.com.
Two kinds of data, two different roles
It helps to separate two things:
- Data about you and your business — your account, your login, your plan. For this data, Enkay Technologies decides how it is used, and this policy describes that.
- Data your business enters about its own leads and customers — names, phone numbers, addresses, requirements, quotations and invoices. For this data, your business is in control. You decide what to collect and why. Enkay Technologies stores and processes it only to provide Enkay CRM to you, on your instructions.
If you add someone’s details to Enkay CRM, you are responsible for having a proper reason to hold them and for answering that person’s requests about their data. We will help you do that.
What we collect
When you use Enkay CRM
- Business details: your business name, your business address on enkaytechnologies.com, and details you add in settings such as your GSTIN or address for invoices.
- User details: the name and email address of each person in your account, their role, and their password if they choose one.
- Your business records: leads, customers, follow-ups, notes, quotations, invoices, payments, jobs, AMC contracts, products, and files or photos you attach.
- Leads that arrive through integrations: when you connect IndiaMART, JustDial or your website form, the enquiries those services send to your account, and a log of each incoming message.
- Technical data needed to run and protect the service, such as sign-in attempts, which help us rate-limit login and signup.
When you use this website
- The sign-up form asks for your WhatsApp number. We use it to contact you about getting started with Enkay CRM.
- The custom software enquiry on the services page asks for your name, phone number and what you need. We use it to reply to your enquiry.
- Email you send us, which we use to answer you.
This website does not currently use analytics or advertising trackers.
Third parties
- Google Fonts. The website loads its fonts from Google’s servers. When your browser fetches them, Google receives your IP address and browser details, as with any web request. Google’s own privacy policy applies to that.
- Service providers. We use providers for hosting and for sending email (such as your one-time login codes). They handle data only to provide those services to us.
- Services you connect. IndiaMART, JustDial and your website send leads to your account because you set that up. Their own terms apply on their side.
- WhatsApp. When you tap the WhatsApp button in Enkay CRM, your own WhatsApp opens on your phone or computer. What you send there is between you, your customer and WhatsApp.
We do not sell personal data, and we do not share it for advertising.
Why we use it
- To provide Enkay CRM: store your records, show them to the right people in your team, and send the emails the app needs, such as login codes.
- To answer your questions and support requests.
- To manage your plan and payments.
- To keep the service secure and to find and fix problems.
- To meet legal obligations, such as keeping payment records.
Cookies
The app uses cookies or similar browser storage that are needed to keep you signed in and to make the app work. The website does not use advertising or analytics cookies.
How long we keep it
We keep your account data and business records while your account is active. If you want your account closed and its data deleted, email us. Before you do, export anything you need — leads and customers can be exported to CSV on every plan. We may keep some records for longer where the law requires it, for example records of payments.
Security
Connections use HTTPS, integration credentials are stored encrypted, and each record is scoped to its business. We do not hold security certifications and do not yet offer two-factor authentication. The full picture is on the security page.
Your rights
India’s Digital Personal Data Protection Act, 2023 gives people rights over their personal data, including to know what is held about them, to have it corrected or erased, and to raise a grievance. We intend to respect these rights. To use them for data about you, email support@enkaytechnologies.com.
If you are a customer or lead of a business that uses Enkay CRM, please contact that business first, because it decides what it holds about you. If you cannot reach them, email us and we will pass your request on.
Children
Enkay CRM is a business tool, not meant for children, and we do not knowingly collect data from children.
Changes to this policy
If we change this policy, we will update the date at the top of this page. For significant changes that affect account holders, we will also tell you by email.
Contact
Questions or requests about privacy: support@enkaytechnologies.com, Monday to Saturday, 10 AM to 7 PM. See also the terms of service and the contact page.