These terms are the agreement between your business and Enkay Technologies. We have kept them short and plain. If a part is unclear, email support@enkaytechnologies.com before you rely on it.
1. Who this agreement is with
Enkay CRM and this website are provided by Enkay Technologies, an Indian software company (“we”, “us”). “You” means the business that creates an Enkay CRM account, and the people it invites to use it. By creating an account or using Enkay CRM, you agree to these terms. If you sign up on behalf of a business, you confirm that you are allowed to agree for it.
2. The service
Enkay CRM is a web app for managing leads, follow-ups, a sales pipeline, customers, quotations and invoices. It runs in a browser and needs an internet connection. What each plan includes is listed on the pricing page. Features marked “in development” are not part of the service until they are released.
We keep improving Enkay CRM, so features may change. If we remove something important on a paid plan, we will tell you in advance.
3. Your account
- Give accurate details when you sign up, and keep your email address current — we send login codes and important notices there.
- Each person should have their own login. Keep passwords and one-time codes private.
- You are responsible for what happens under your account and for the roles and permissions you give your team.
- Tell us promptly at support@enkaytechnologies.com if you think someone has got into your account.
4. Plans and payment
- Free plan: ₹0, for one user. It is a real plan, not a trial.
- Business plan: ₹499 a month or ₹4,990 a year, per business.
- First 90 days: new accounts get Business features free for 90 days, then move to the Free plan unless they upgrade.
- Paying: online checkout is not switched on yet. To upgrade, you contact us and we arrange payment with you directly.
- Lapsed payment: a paid plan that is not renewed keeps working for 7 days, then moves to the Free plan.
- Price changes: if we change prices, the new price applies from your next billing period, and we will tell you before it does.
Cancellations and refunds are covered in the refund policy.
5. Your data
The leads, customers and other records you put into Enkay CRM belong to your business. You give us permission to store and process them only to provide the service to you. You can export your leads and customers to CSV at any time.
You are responsible for having the right to hold the personal data you add, including your customers’ phone numbers, and for using it lawfully. How we handle personal data is set out in the privacy policy, and how we protect it on the security page.
6. Acceptable use
Do not use Enkay CRM to:
- break the law, or to store data you have no right to hold;
- send spam or harass people, including through the WhatsApp and call buttons;
- try to get into another business’s data or to disrupt the service;
- copy, resell or reverse-engineer the software.
If an account is used this way, we may suspend it. Where we reasonably can, we will tell you first and give you a chance to fix it.
7. Services from others
Enkay CRM connects to services run by others, such as IndiaMART, JustDial and WhatsApp. Those services have their own terms, and we are not responsible for changes or outages on their side — for example, if a portal stops sending leads.
8. Availability and support
We work to keep Enkay CRM available and working correctly, but we cannot promise it will never be interrupted or free of errors. Support is by email, Monday to Saturday, 10 AM to 7 PM.
9. Limits on liability
Enkay CRM is provided as it is. To the extent the law allows, Enkay Technologies is not liable for indirect losses such as lost profits, lost business or lost opportunities, and our total liability to you for any claim is limited to the amount you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under the laws of India.
10. Ending the agreement
You can stop using Enkay CRM and cancel a paid plan at any time. Export your data before you close your account. We may end or suspend the service for an account that seriously or repeatedly breaks these terms. If we ever stop offering Enkay CRM, we will give reasonable notice so you can export your data.
11. Changes to these terms
We may update these terms. We will change the date at the top of this page, and for significant changes we will tell account holders by email. Continuing to use Enkay CRM after a change means you accept the updated terms.
12. Law
These terms are governed by the laws of India.
13. Contact
Email support@enkaytechnologies.com or see the contact page.