This page explains what happens to your money when you cancel Enkay CRM, and what to do if something was charged by mistake.
The Free plan
The Free plan costs ₹0. There is nothing to pay, so there is nothing to refund. New accounts also get 90 days of Business features free; that period is free too, and when it ends the account simply moves to the Free plan unless you choose to upgrade.
Paid plans
The Business plan is ₹499 a month or ₹4,990 a year, per business. See the pricing page for what it includes.
Online checkout is not switched on yet. When you upgrade, you arrange payment with Enkay Technologies directly, so every payment is one you have agreed with us.
Cancelling
- You can cancel a paid plan at any time by emailing support@enkaytechnologies.com from your account’s email address.
- Your paid features continue until the end of the period you have already paid for — the month for a monthly plan, the year for a yearly plan.
- After that, your account moves to the Free plan. Your leads and customers stay in it, and you can export them to CSV at any time.
- We do not charge a cancellation fee.
Refunds
Because you keep full access until the end of the period you paid for, cancelling does not by itself create a refund for the rest of that period.
If you were charged in error — a duplicate payment, the wrong amount, or a payment for a plan you did not ask for — email support@enkaytechnologies.com with the payment details. We will check it and put it right, including refunding a charge that should not have been made.
If you have a problem with the service that we cannot fix, write to us. We would rather talk it through than leave you paying for something that does not work for you.
What to include in a refund request
- Your business address in Enkay CRM (
yourbusiness.enkaytechnologies.com) - The date and amount of the payment, and how you paid
- What went wrong
Contact
Email support@enkaytechnologies.com, Monday to Saturday, 10 AM to 7 PM. See also the terms of service and the contact page.